General Use Conditions

General Use Conditions
  1. General information and general conditions in using this website.

Surfing this website, as well as requesting orders for the provision of services or products offered by ST CONSULTORES INMOBILIARIOS SL (henceforth, ST CONSULTORES) through this website, requires its previous acceptance, as a Client, of the requirements and conditions established in www.spanishpropertysurvey.com/es/eu/uk , as well as the acceptance of the General Conditions of Contracting, which govern acquisition of services and regulate the relationship between ST CONSULTORES and third parties (from now on, The Client) who contracted the services offered through this website.

It also requires the acceptance of the particular conditions which could be established for specific assumptions and which are published on the web page through which the order is carried out.

All the services contained on this website are provided by ST CONSULTORES according to the current legislation. ST CONSULTORES has been member of the Royal Institution of Chartered Surveyors (RICS) from May 2012 on. As a member of RICS, it has the commitment to apply its code of practice (The Client can visit the copy of these documents in www.rics.org/regulationeurope).

Moreover, ST CONSULTORES is a member of the “Asociación Española de Análisis de Valor (AEV) http://www.asociacionaev.org/ being compromised with its ethical code.

 

  1. Ownership of the internet portal

The owner of this website is ST CONSULTORES INMOBILIARIOS S.L. The company is registered in the Mercantile Register of Madrid on page M-177570. Its CIF is B-81/512550, and its registered office is located in Calle Príncipe De Vergara 43, 28001 Madrid, Spain.

Contact details of ST CONSULTORES are the Following:

Phone number: 91 183 54 30

Fax number: 91 183 54 31

E-mail: general@stconsultores.com.

ST Consultores Inmobiliarios S.L. was founded in Madrid the 19th of July of 1996, being its corporate purpose the elaboration and evaluation of reports and surveys, even expert valuation, regarding the technical, legal, fiscal, economic and business viability of real estate activities and businesses, as well as direction, supervision, control and management of real estate businesses. It also carries out plans, projects and computer applications related to real estates.

 

  1. Responsabilities

The user of this website (henceforth The Client) assumes the responsibility of the use of this Portal and, specifically:

  • All those acts that contravene in the established General Conditions and the law, as well as General or Particular Conditions contained in the signed contract
  • The certainty, correctness, validity and up-to-date data which were filled out by the Client in the forms published by ST CONSULTORES on their website.
  • The harm and damages, caused directly or indirectly by any third party, when the Client had lost, revealed, neglected, or due to any other matter left to another person his/her personal data necessary to formalize this contract.
  • Any activity different from the indications given by ST CONSULTORES to The Client regarding the use and the operation of this website or the ordering of services.

ST CONSULTORES does not assume responsibility in case of harm or damage of any nature that could be caused by the use of this website, as for the unavailability of the portal, or transmission of computer viruses and malicious or harmful computer programs in the contents, in spite of having adopted all the technological measures necessary to avoid them.

 

 

 

  1. Intellectual and Industrial properties. Prohibition of Hyperlinks

All the contents included on this website and especially designs, texts, graphics, logos, icons, keys, software, commercial names, brands, industrial drawings or any other type of signs sensitive to be used commercially or in industry, are under Intellectual and Industrial Property rights, being ST CONSULTORES INMOBILIARIOS S.L, the right holder of them. In some cases, the right holders may be third parties with whom ST CONSULTORES has reached an agreement for its use.

ST CONSULTORES holds the right to update, modify or eliminate the information published in www.spanishpropertysurvey.com/eu/es/uk being able to limit or not permit access to this information without previous notification.

In no case The Client will understand that ST CONSULTORES gives any license or makes any renouncement, transmission or transference, total or partial, of these rights. In no case the Client may alter, exploit, reproduce, distribute or use these contents in public communications without the previous and express authorization given by ST CONSULTORES. The Client cannot establish any link to this page through any other website without a previous and informed consent of ST CONSULTORES.

 

  1. Privacy Policy. Data Protection.

ST CONSULTORES INMOBILIARIOS SL, in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation –GDPR-) and additional legislation, will ask the users of this website (being this a natural person or a legal entity, and in such case, the natural people who represents it) when filling out the ST CONSULTORES forms, for their authorization to:

The incorporation of any personal data they had facilitated in the electronic form to a file duly inscribed in the General Registry of the Spanish Data Protection Agency (located in C/ Jorge Juan, 6, 28001 Madrid, Spain) as well as in ST CONSULTORES private files.

Those files have the following purposes:

(1) the processing and management of the application;

(2) the maintenance, development, management and control of the contractual relationship arranged in the form;

(3) carrying out the order about the identified properties in the said form;

(4) the compliance of the obligations and duties imposed to ST CONSULTORES by the laws in force at each moment.

ST CONSULTORES will act in accordance with the Data Protection Rules, especially in accordance with the General Data Protection Regulation (GDPR) 2016/679. ST CONSULTORES will be the controller and receiver of the data information. Any personal data will be processed due to providing the services required by clients, as there are necessary to enter into the contract. The data information will be kept for the time needed to provide The Client with the recruited service, as well as for future contractual relationships, although Clients have the possibility of exercising, at any moment, their rights of access, rectification, erasure, right to object, right to data portability, restriction of processing, and right to object and automated individual decision-making, as well as the right to lodge a complaint with a supervisory authority.

According to the Article 5 of the Spanish law “Ley 34/2002, de 11 de julio, de servicios de la sociedad de la información y de comercio electrónico” the user-clients may receive information directly involved with ST CONSULTORES products or services, (which will be similar to the previously contracted between both parties) through different means, inclusive electronic ones. Despite that, the Client can withdraw from these means of communication at any moment, by just clicking through the link which appears in each electronic e-mail sent by ST CONSULTORES.

ST CONSULTORES can carry out an automatic treatment of this data of personal nature, directly or through a third party who may act individually and without prejudice of secrecy rights, and exclusively for the set out purposes. That third party will be compelled to Data Protection rules, especially to the General Data Protection Regulation (GDPR) 2016/679.

When the personal data is to be collected through the form, it will be necessary to provide at least the information marked with an asterisk. In case these necessary data are not provided, ST CONSULTORES will not provide the service required by the Client through the web service.

The Client, as a user, guarantees that the data supplied are true, exact, complete and updated, being responsible for any damage and prejudice, direct or indirect, that may occur due to a breach of these obligations. In the case of data belonging to a third person, the user must guarantee, when giving the data to ST CONSULTORES, that the third person has been informed about the aspects set out in this website, being the user also responsible of having obtained the previous authorization of that person for supplying their data to ST CONSULTORES for the purpose of the service or product requested.

ST CONSULTORES has adopted all the required security levels for protection of personal data, and has installed all the technical means and organizational aspects to prevent the lost, bad use, alteration, non authorized access or theft of personal data.

The user-client can exercise the rights of access, rectification, erasure, right to object, right to data portability, restriction of processing, and right to object and automated individual decision-making, as well as the right to lodge a complaint to a supervisory authority, by writing, according to the current regulations, and with the reference “Protección de Datos”, to the following address: ST CONSULTORES INMOBILIARIOS SL, C/ Príncipe de Vergara nº 43, CP 28001, Madrid (Spain) or by sending an e-mail to: general@stconsultores.com.

 

  1. Legislation. Jurisdiction.

The rights and obligations that take place when contracting ST CONSULTORES services through the website www.spanishpropertysurvey.com/eu/es/uk are governed by the Spanish legislation, which will be applied in what is not expressly exposed in ST CONSULTORES General Contracting Conditions, which can be consulted on this page.

Both parties agree to solve any judicial issue in courts settled in the city of Madrid.

 

  1. Customer service

As a regulated RICS firm, ST CONSULTORES has in place a Complaints Handling Procedure (CHP), and a Complaints log, both of them meeting all the regulatory requirements.

ST CONSULTORES’ CHP implies two stages:

Stage One. It gives our firm the opportunity to review and consider the Client’s complaint in full. ST CONSULTORES will try to resolve the complaint to the Client’s satisfaction. If the Client has previously spoken to ST CONSULTORES about the complaint, he/she should make a writing with the details of the complaint, in order to help ST CONSULTORES achieve a full understanding of the reasons of it.

Any written complaint should be sent to:

Ms. Casandra Salamanca. St Consultores.

Address: Pz. de la Independencia 2, 1ª planta. 28001 Madrid (Spain)

Phone number: 91 183 54 30.

Fax number: 91 183 54 31.

It can also be sent by e-mail to the following address: survey@stconsultores.com

Clients can also make a complaint through the website: www.stconsultores.com

ST CONSULTORES will acknowledge receipt of the Client’s complaint within 7 days, and will answer to the Client as quickly as possible.

If ST CONSULTORES couldn’t give the Client a full response in a short time, ST CONSULTORES will keep him/ her updated within 28 days. In the case the Client were not satisfied with ST CONSULTORES response, he/she will have the opportunity to take the complaint to stage two.

Stage Two. It gives the Client the opportunity to have their complaint reviewed and considered by an independent provider, approved by RICS Regulatory Board,

being the following:

RICS Dispute Resolution Service (Europe) operated by: IDRS Limited 24 Angel Gate, City Road. London. EC1V 2PT

IDRS Limited

Phone number:+ 44 (0)207 520 3800,

Fax + 44 (0)845 130 8117

E-mail: info@idrs.ltd.uk

Website: www.idrs.ltd.uk

 

  1. Navigation requirements

The websites www.spanishpropertysurvey.com/es/eu/uk and www.stconsultores.com can be visualized correctly on the usual browsers:

  • Internet Explorer 7.0 or superior version.
  • Mozilla Firefox 2.0 or superior version.
  • Safari v4 or superior version.
  • Google Chrome 23.0 or superior version.

ST CONSULTORES recommends the Client to have his/her browsers updated for a correct display of the website. Some of the documents that ST CONSULTORES handles need a PDF lector, like Adobe Acrobat Reader 6.0 or superior.